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Frequently Asked Questions

Order

Do you ship overseas?

Yes. Delivery is free and tracked on every order, wherever you are. Your tracking link is sent with your order confirmation email.

How long will it take to get my orders?

UK orders typically arrive within 5-7 business days. International orders generally take 7 to 16 days. Delivery is free and tracked, and full tracking details are sent in your order confirmation email.

How can I contact you?

You can contact us through our contact page! We will be happy to assist you.

Free delivery worldwide

We offer free express shipping worldwide. All orders are tracked, secured and fully insured.

Satisfied or refunded

Not for you? You have 120 days to send it back for a full refund.

24/7 Customer Support

Our team is available around the clock to assist you with any questions.

Lifetime Warranty

Every North Hoard piece is backed by a lifetime warranty. If it ever fails, we replace it — no questions asked.